This policy explains when a refund is possible for our Kuwait visa assistance service, and when it is not. We have kept it simple. Read it before you pay, so you know what to expect.
2 October 2026
Quick Overview
| Situation | Service fee | Government fee |
|---|---|---|
| You cancel before we start work | Full refund | Full refund, if not yet paid to the authority |
| You cancel after work has started, before submission | Refund minus a fair charge for work done | Full refund, if not yet paid to the authority |
| Application already submitted to the authority | Not refundable | Not refundable |
| Visa is refused by the authority | Not refundable | Not refundable |
| We made a mistake | Full refund | See the section on our errors below |
| You were charged twice | Duplicate payment refunded | Duplicate payment refunded |
Two Kinds of Fees
When you order through us, you may pay two different charges:
- Our service fee. This pays for our help in checking, preparing, and submitting your application.
- The government fee. This is set and collected by the Kuwaiti authorities. We do not control it.
You can see current guidance on our Kuwait visa fees page. Always confirm government amounts on the official portal.
Who Decides the Visa
We are a private assistance service, not a government office. The Kuwaiti authorities alone decide whether a visa is approved or refused, how long it takes, and how long you can stay. We do not promise approval.
When You Can Get a Refund
You cancel before we start work
If you cancel before we begin reviewing or preparing your application, we refund your full payment.
You cancel after work has started, but before submission
We refund your payment minus a fair charge for the work already done. We will tell you the amount before we process the refund, so there are no surprises.
We find you are not eligible
If we notice before submission that you cannot apply for the visa you chose, we will tell you and refund our service fee in full. You can check eligibility yourself on our visa eligible countries page.
You were charged twice or by mistake
If a technical problem causes a duplicate or wrong charge, we refund the extra amount in full.
We made a mistake
If our own error, such as a typing mistake we made while preparing your form, causes a problem, we will fix it at no extra charge where possible. If we cannot fix it, we refund our service fee in full. If our error caused you to lose a government fee, we will refund that amount as well.
When a Refund Is Not Possible
- After submission. Once your application is submitted to the Kuwaiti authorities, the work is done and the government fee has been paid. Neither is refundable.
- If the visa is refused. A refusal does not entitle you to a refund, because we cannot control the decision. Our guide to Kuwait visa rejection explains common causes.
- If your details were wrong. If the refusal or delay is caused by incorrect information or documents you provided, we cannot refund. You may need to pay again to submit a new application.
- If your plans change after approval. A visa cannot be transferred or cancelled for a refund once it has been issued.
- If you did not use the visa. Missing your flight, not travelling, or being refused entry at the border is not covered.
- Bank and exchange charges. We cannot refund fees charged by your bank, or differences caused by currency exchange rates.
Before You Pay: Ways to Avoid Problems
- Check that your passport meets the validity rules, and that your name and details match it exactly.
- Have your files ready. See Kuwait visa requirement documents for what is commonly asked for.
- Do not book non-refundable flights or hotels until your visa is approved.
How to Ask for a Refund
- Email support@e-visa-kuwait.com with your order number, the name on the application, and the reason for your request.
- Send your request as early as possible. For mistakes on our side or duplicate payments, please write within 30 days of the payment or the visa outcome.
- We will reply within 3 business days to confirm whether the request is eligible, and the amount.
- If approved, we send the refund within 7 business days.
You can check the status of your order on our visa status check page before you write, which can help you see whether it has already been submitted.
How Refunds Are Paid
We refund to the original payment method and in the same currency you paid in. After we process a refund, your bank or card provider may need several more days to show it. We cannot control that part.
If You Are Not Happy With Our Answer
Please reply to us and explain what you think we missed. We will review your case again. We would like to solve any problem directly before you contact your bank or card provider about a dispute.
Related Policies
This policy works together with our terms and conditions and our privacy policy . If our terms and this policy conflict on refunds, this refund policy applies. To start a new request, use our Kuwait visa application page.
Changes to This Policy
We may update this policy from time to time. The date at the top shows the latest version. The policy in effect at the time you pay is the one that applies to your order.
Contact Us
- Business name: Visa Kuwait
- Email: support@e-visa-kuwait.com
- Address: Kuwait City, Kuwait
Disclaimer
This website is a private visa assistance service. It is not a government website and is not affiliated with the Government of Kuwait or the Ministry of Interior. This page is for general information and is not legal advice.
Visa rules, fees, and processing times can change without notice. Final visa decisions are made only by the Kuwaiti authorities. Always verify the latest requirements with the Ministry of Interior or the nearest Kuwaiti embassy before you apply or travel.